Frequently Asked Questions
Everything you need to know about our premium crafting supplies and home decor materials.
What is the quality of your wool felt?
Our felt is made from a high-quality wool blend or 100% pure wool, ensuring a soft touch, durability, and vibrant color saturation that is superior to standard synthetic craft store felt.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes an additional 3-5 business days depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship our products worldwide! Shipping costs and delivery times vary by country and will be calculated automatically during the checkout process.
Can I return or exchange items?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days for a refund, excluding shipping costs.
Are the colors shown on the website accurate?
We take great care to photograph our products in natural light to represent colors accurately. However, please note that colors may vary slightly depending on your monitor settings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.